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Cancellation terms :

Orders once placed cannot be cancelled unless the circumstances are of exceptional nature. If you choose to cancel the order before the product is shipped the payment gateway charges incurred will be deducted from the payment due to you and the remaining amount will be refunded. In case, the product is shipped we'll deduct the original shipping charges as well as the payment gateway charges incurred and refund the remaining amount. However, we shall ensure that communication of cancellation of order is duly intimated within the stipulated appropriate time. The whole process of refunding may vary from 7 to 14 working days, depending on the issuing bank/payment processor to pass credit for the said refund.

  • In such cases kindly send us an e-mail giving details and reasons for cancellation, clearly mentioning your Transaction ID (10-digit Order Reference Number).
  • Please call Navakarnataka Customer Care at Phone : 080-3057 8022 for any assistance. (Monday - Saturday 10 a.m. to 6 p.m. - except Sundays & Govt. Holidays)

In cases when our supplied are to be returned. Our terms :

If you have received any item in a 'damaged' or 'defective' condition, you may request a replacement at no extra cost within 2 days of delivery. The replacement will be shipped once we receive the defective item. The return courier charges incurred will be refunded to your account (max. Rs 50/-). So, choose any efficient courier service for returning the product or contact our customer support or send us an e-mail stating the same so that we can advice you as to through which courier service you can return the products. Products purchased at navakarnataka.com cannot be returned or exchanged at any of our retail outlets.

 
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